Returns and Refunds

If for any reason you are not completely satisfied with your order, we encourage you to get in touch with us. At Avery Manchester, we strive to ensure that our customers are 100% satisfied with the products they purchase from our suppliers. If you are unhappy for any reason, please do not hesitate to contact us so we can assist you immediately.

How can you return (parts of) your order?

You have the right to return a product within 30 days of receiving it, regardless of the reason. We will refund the full order amount within five working days of receiving the returned item. Please note, however, that return shipping costs are non-refundable.

Follow the steps below to return your product(s):

  1. Send an email to info@avery-manchester.co.uk indicating that you wish to return all or part of your order.
  2. Wait for a response from our customer service team to confirm whether the return can be accepted.
  3. If the return is approved, please pack the product carefully and securely, preferably in its original packaging.
  4. Send the parcel to the return address provided by our customer service.
  5. Please provide the tracking number to our customer service team.
  6. Once the parcel has been received and inspected, we will refund the amount for the returned items via the original payment method.

Returns

You may return an item within 30 calendar days from the date of delivery.

The product must be unused and in the same condition as when you received it. It must also be in its original packaging.

Before sending a product back, please contact us, as the return address may vary depending on the origin of your order.

Cancellation policy

We understand that plans can change and you may need to cancel your order. Our cancellation policy is designed to be fair to both our customers and our business.

  • Cancellation Period: You can cancel your order within 24 hours of purchase to receive a full refund.
  • Cancellation Process: To cancel, please contact our customer service team at info@avery-manchester.co.uk with your order number and reason for cancellation.
  • Refund: If your cancellation request is made within 24 hours, a full refund will be processed to your original payment method within 5–7 working days.
  • Exceptions: Orders that have already been dispatched cannot be cancelled. Please refer to our returns policy in such cases.

Damaged products on arrival

What a shame! Occasionally, products may be damaged during transport. If you have received a damaged or incorrect product, please contact us within 30 days of receiving it. Unfortunately, after this period, the opportunity to return the item will no longer be available.

To resolve the issue as quickly as possible, we kindly ask you to email us a photo clearly showing the damaged part of the item. The best photos display the damaged area on a flat surface, with the label and damage clearly visible. We use this information to assist you with your order and to help prevent such issues in the future.

For damaged products, we offer a one-time replacement package and unfortunately cannot offer a refund. If the replacement product is also damaged upon delivery, we will refund the full purchase price.

If you have any questions about damaged items upon receipt, please contact us at info@avery-manchester.co.uk.

Faults or defects after use

So frustrating! Sometimes a manufacturing fault may appear over time, resulting in a defect. This means the part is damaged and no longer meets the manufacturer’s standards. Please note that wear-and-tear items are not considered manufacturing defects. Wear-and-tear items include, but are not limited to:

  • Drive belts
  • Batteries
  • Brake pads and discs, brake shoes, brake drums
  • Chains, lights, cogs, tyres, and inner tubes
  • Moving parts in the broadest sense

If you have questions about manufacturing defects or faults arising after use, please contact us at info@avery-manchester.co.uk.

Delivery of incorrect products

We do our utmost to process all orders correctly. However, on rare occasions, an error may occur and the wrong product may be delivered. We will of course resolve this for you and send you the correct item free of charge.

If you have any questions about incorrect product deliveries, please contact us at info@avery-manchester.co.uk.

Delivery in case of absence or to a post office

If a parcel is delivered to your home or to a post office, Avery Manchester will cover the cost of this. If the parcel is not received or collected from the post office, it will be automatically returned to the supplier. In such cases, we reserve the right to deduct 100% of the order value from the refund.

Is the product damaged?

What a pity! We're sorry that your product was damaged in transit. We are happy to offer a replacement item free of charge, but unfortunately, we cannot issue a refund. If the replacement product is also defective, we will refund the full purchase amount.

Missing parcel?

If a parcel is lost or not delivered due to logistical issues, we will always send a new parcel first before applying our refund and return policy.

Import duties

In some cases, customs may inspect your parcel upon delivery. Unfortunately, we have no control over legislation introduced on 1 July 2021. In some cases, customs may charge a small import fee. However, we can assure you that in 99% of cases, no such fees will apply. Please contact us if you are asked to pay import duties.

When will I receive my refund?

All refunds will be issued via your original payment method. If you paid by credit or debit card, the refund will be sent to your card-issuing bank within 14 working days after we receive the returned item. Please contact your bank with any queries regarding when the money will be credited to your account.